Effective Date: 29/11/2023
Overview
At DOT.WON Real Estate, we are committed to conducting our business with the highest ethical standards and ensuring our services are accessible to all clients, including those with disabilities. This policy outlines our approach to ethical conduct and accessibility.Ethics Policy
Compliance with Laws and Regulations and Commitment to Legal Integrity
We strictly adhere to all local, national, and international laws and regulations applicable to our industry. This includes, but is not limited to, real estate laws, data protection laws, anti-discrimination laws, and labor laws. Regular training is provided to our staff to ensure everyone is up-to-date with current legal standards and practices.Professional Conduct and Upholding Professional Standards
Our team is dedicated to maintaining the highest level of professionalism. This includes honesty in advertising and communications, integrity in our dealings, and fairness in negotiations and contracts. We foster a culture of ethical decision-making and accountability at all levels of our organization.Confidentiality and Safeguarding Client Information
Protecting the confidentiality of our clients’ information is paramount. We implement robust data protection measures to prevent unauthorized access, disclosure, alteration, or destruction of personal and sensitive information.Conflict of Interest: How we Identify and Manage Conflicts
We have strict policies to identify and manage any potential or actual conflicts of interest. Our team is trained to recognize situations where their personal interests might conflict with those of our clients and to take appropriate action to ensure unbiased and fair treatment for all parties involved.Equality and Respect: How we Promote Inclusivity and Respect
We are committed to creating an inclusive environment where all individuals are treated with respect and dignity. We ensure equal opportunities in hiring, promotions, and client interactions, irrespective of race, religion, gender, age, disability, sexual orientation, or any other protected characteristic.Accessibility Policy
Commitment to Accessibility and Ensuring Access for All
Our services and facilities are designed to be accessible to all clients, including those with disabilities. We continuously evaluate and update our practices to enhance accessibility and inclusivity in our physical and digital spaces.Website Accessibility and Digital Inclusion
We adhere to the Web Content Accessibility Guidelines (WCAG) to ensure our website is user-friendly for people with disabilities. This includes features like screen reader compatibility, keyboard navigation, and accessible content formats.Property Accessibility and Accessible Real Estate Options
We prioritize providing information on properties with accessibility features and make efforts to include a range of accessible real estate options in our portfolio. Our agents are knowledgeable about accessibility requirements and can assist clients in finding properties that meet their specific needs.Reasonable Accommodations and Tailoring Services to Individual Needs
We are committed to making reasonable accommodations to assist clients with disabilities. This may include providing additional support during property viewings, ensuring accessible communication methods, and adapting our services to meet individual requirements.Training: How we Empower Our Team to accommodate your needs
Regular training on accessibility and disability awareness is provided to our staff. This ensures our team is equipped with the knowledge and skills to provide inclusive and accessible services to all our clients.Feedback and Continuous Improvement
- We welcome feedback on our ethics and accessibility practices and are committed to continuous improvement.
- Feedback can be provided via our contact form, or via email at hello@dwold.ini.bg.